The short answer is no. Due to rising production and material costs (and an ever-growing desire to design more), we’ve made a permanent shift to digital templates and printables. (All printed stationery items will be removed by 30 June 2025). We’ll be continually adding new designs and pieces you can personalise and print yourself — all for a fraction of the cost of professional stationery.

But we'll still be here to assist you on your stationery journey.

Customer service has always been at the heart of what we do, and that hasn’t changed. Whether you need help troubleshooting, choosing paper, or figuring out which side is the front (we’ve all been there), we’re still here to support you with your DIY stationery journey.

Thank you for supporting our small studio as it evolves.

We’re based in sunny Perth, Western Australia and we don’t have a physical store. The Hello Bureau is fully online.

After purchase, download the template access PDF from your order confirmation screen or order email. Open the PDF and click your access link. A copy of the design will save to your Canva account, ready to edit.

Our templates are best edited on a desktop browser, mobile editing may cause formatting issues.

No software is needed. Templates open directly in your browser via Canva. Just click the link in your PDF, log in to a free Canva account and start editing straight away.

No, all of our templates work with free Canva accounts and don't contain any Pro elements. Simply create a free account at Canva if you don't have one already and you're good to go.

You can edit on your phone or tablet but we recommend using a desktop browser for the best experience. Small screens can make it tricky to work with text and fine details, and some formatting may shift unexpectedly on mobile.

Editable templates export as high-resolution PDFs, JPEGs, or PNGs. Printable items are provided as PDF files unless stated otherwise.

Yes. You’ll receive print-ready PDF files that work with most print shops. Just be sure to check your printer’s file preferences.

Yes! Most of our templates and printables are designed to be printed at home using a standard A4 inkjet or laser printer. We recommend using good-quality paper or cardstock for the best results, and printing at 100% or actual size (not scaled).

Yes — you can edit and download your template multiple times for personal use. Please view our Copyright Policy for more information regarding personal use.

No. All products are digital and delivered via email.

Please check your order confirmation email first as your download link will be there. If you can't find it, search your inbox (including spam and junk folders) for an email from The Hello Bureau. If you're still having trouble, simply get in touch and we'll sort it out for you straight away.

Due to the nature of digital products, we don’t offer refunds, exchanges, or returns once a digital product has been purchased. Please email us if you have any concerns anyway and we'll be happy to discuss options.

Our templates are set to the most common standard print sizes, but we're happy to resize for you. Just send us a message after purchase with the dimensions you need and we'll get it sorted.

We offer limited customisation on request. Please get in touch before purchasing if you need help with personalisation.