The short answer is no. Due to rising production and material costs (and an ever-growing desire to design more), we’ve made a permanent shift to digital templates and printables. (All printed stationery items will be removed by 30 June 2025). We’ll be continually adding new designs and pieces you can personalise and print yourself — all for a fraction of the cost of professional stationery.

But we'll still be here to assist you on your stationery journey.

Customer service has always been at the heart of what we do, and that hasn’t changed. Whether you need help troubleshooting, choosing paper, or figuring out which side is the front (we’ve all been there), we’re still here to support you with your DIY stationery journey.

Thank you for supporting our small studio as it evolves.

We’re based in sunny Perth, Western Australia. We don’t have a physical store — The Hello Bureau is fully online.

We currently sell to customers in Australia, New Zealand, and the United Kingdom. All products are digital, so no products are physically shipped. Our template sizes are designed to suit standard formats used in these countries, including ISO A sizes and 5x7 inches (127mm x 178mm) for invitations.

After purchase, you’ll receive an email from Templett with your access link. If you don’t see it, check your spam or junk folder. You'll find a tutorial on how to access your template here.

Yes! Most listings have a demo link so you can test the design before purchasing.

Nope — no downloads or premium subscriptions required. Templett works right in your web browser.

Templett is best used on a desktop or laptop. Some basic edits may work on mobile, but full functionality needs a computer.

Editable templates export as high-resolution PDFs, JPEGs, or PNGs. Printable items are provided as PDF files unless stated otherwise.

Yes. You’ll receive print-ready files that work with most print shops. Just be sure to check your printer’s file preferences.

Yes! Most of our templates and printables are designed to be printed at home using a standard A4 inkjet or laser printer. We recommend using good-quality paper or cardstock for the best results, and printing at 100% or actual size (not scaled).

Yes — you can edit and download your template multiple times for personal use. Access to the template lasts for two years. Please view our Copyright Policy for more information regarding personal use.

No. All products are digital and delivered via email.

First, check your spam folder. For templates, look for an email from Templett. If it’s not there, contact us and we’ll help.

Due to the nature of digital products, we don’t offer refunds, exchanges, or returns once a digital product has been purchased.

We offer limited customisation on request. Please get in touch before purchasing if you need help with personalisation.